Senior Manager - Core Banking Platform (FLEXCUBE)

Our client is a well-known large financial services organisation based in UAE. They are looking to hire a technically driven pure play application delivery Senior Manager - Core Banking Platform.

Job Purpose

• Responsible for managing the production support & delivery for the most critical application of the bank - Core Banking.
• Develop and execute the support strategy of technology by achieving objectives and goals.
• Guide/mentor the team and deliver unique service by providing high quality of support.
• Deliver information technology solutions to fulfil business and functional requirements.
• Ensure the SDLC of Change Management in Core Banking from business requirements to technical specifications, delivery and post implementation maintenance activities.
• Support and manage Core Banking system that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
• Lead the Core Production Support function at Technology Bangalore within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life cycle.

Key Result Areas

• Manage a diversified team of professionals both offshore and outsourced who are responsible for application support pan bank.
• Manage the Oracle Run of the bank team and ensure stability, monitoring and control, capacity management and incident management of the most critical applications of the bank.
• Responsible for achieving agreed SLAs.
• Conduct system analysis and provide support in response to user issues.
• Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
• Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
• Analysis of functional requirement change impact to existing systems.
• Prepare solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
• Prepare & execute Technical Design Specifications & Program.
• Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team.
• Prepare Test Cases and its test data for executing test cases.
• Participate in issue resolution activities by guiding & assisting the development team and building a good functional repo with them.
• Understand the Business requirements from the Bank and effectively convert & prepare the Requirement Specifications & Functional specifications.
• Implement customized FLEXCUBE solutions at Bank sites, conduct integration testing.
• Specifications for enhancements, change request.
• Prepare/verify production transfer documentation.
• Perform root cause analysis (RCA) arising from production system disruption.
• Prepare and maintain documentation describing custom configuration and parameterization of 3rd party provided solutions.
• Monitor applications to ensure adequate system resources to process at production standards.
• Provide technical guidance, information and instruction to other IT staff requiring broader subject knowledge.
• Interact with management and project stakeholders from various business and support functional areas.
• Performance review and other aspects of HR management.
• Plan and review projects, MBOs, SLAs and Incidents.
• Ensure that the management is (at all times) informed of all risks, issues and their status.
• Define/conduct Business Continuity & Disaster Recovery Plans for applications under responsible domain.
• Adhere to banks operational risk policy.
• Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives.
• Coordinate with members and other functional teams and provide oversight for resolution of support calls from off-shore.
• Work with team members participating in shadowing and training activities.
• Adhere to information controls and security frameworks/procedures, including change and incident management process.
• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
• Ability to break down complex issues and identify most important and relevant information and options.
• Ability to present and discuss problems with others toward permanent solution.
• Investigate and understand the cause of defects raised.
• Interpret, understand, and resolve user support issues.

Knowledge, Skills and Experience

• Engineer / Postgraduate with 15-20 years of experience in Core Banking platforms (preferably FLEXCUBE) hands on experience with implementation and support.
• 8-10 years in team management, project management, managing core implementation & support.
• Knowledge in the Banking domain is a must.
• Extensive hands-on experience in FCUBS V11.x version
• Experience in any banking production support (L1/L2 Support) environment is an advantage.
• Knowledge of Oracle PL / SQL programming is must.
• Should have worked on the Product implementation with respect to Business requirements.
• Strong understanding of SDLC process
• Strong interpersonal & communication skills
• Experience of Banking Operations in particular Core Banking, General Ledger, Loans, Payments, Trade Finance and other related Banking channels
• Experience in Banking Production Support is an advantage.
• Strong business orientation, domain knowledge - core banking functionality and technology.