Job Openings WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

About the job WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances

We are an overseas company looking for 

  • Customer Service Representatives - Salary Range: 22,000 40,000 PHP
  • Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.).


Positions Available

1. Game Customer Service Representative

Responsibilities:

  • Respond promptly to player inquiries and provide accurate information.

  • Assist with gameplay, account, and payment issues.

  • Provide guidance on game rules, strategies, and promotions.

  • Track and document player issues using support tools.

  • Escalate complex cases to relevant teams.

  • Monitor player feedback to improve products.

  • Stay up to date with game updates and promotions.

  • Contribute to improving support processes.

Requirements:

  • Previous customer service experience (gaming industry preferred).

  • Excellent English (spoken & written).

  • Strong problem-solving and critical thinking skills.

  • Empathy and patience in dealing with players.

  • Familiar with support tools/software.

  • Able to work shifts (24/7 support, including nights, weekends, holidays).

  • Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP 

2. Customer Service Team Lead

Responsibilities:

  • Act as top-tier support and escalation point for your team.

  • Mentor, coach, and develop team members.

  • Ensure high-quality, efficient customer service operations.

  • Handle escalations, manage reports, and monitor productivity.

  • Collaborate across teams to improve performance.

  • Conduct huddles, meetings, and reporting.

Requirements:

  • 2-3 years experience managing a team.

  • Strong leadership, communication, and problem-solving skills.

  • Experience with CRM systems and remote team management.

  • Ability to multitask and work under pressure.

  • Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP 

Additional Compensation & Benefits

  • Ticket incentive

  • Night shift allowance

  • WFH mode (Work From Home)

  • Independent Consultant Agreement

Apply Now or send your resume to

Email : johnson.ng@j-recruit.com
WhatsApp / Telegram : +6018-9184054


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