Customer Service Representative

Job Title: Customer Service Representative

Company: IWS Group

Location: Edison, NJ, United States

Contract Details: Full-time

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for all customer inquiries and concerns, and will work closely with our sales and operations teams to ensure a seamless customer experience.

Key Responsibilities:

- Respond promptly and professionally to all customer inquiries via phone, email, and chat

- Provide accurate information about our products and services to customers

- Process orders, returns, and exchanges in a timely manner

- Resolve customer complaints and issues effectively and efficiently

- Maintain customer records and update account information as needed

- Collaborate with sales and operations teams to ensure a smooth customer experience

- Identify and escalate any issues or trends to management for resolution

- Meet and exceed individual and team performance metrics

Qualifications:

- High school diploma or equivalent required; some college preferred

- Minimum of 2 years of customer service experience, preferably in a call center or retail environment

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in Microsoft Office and experience with CRM systems

- Insurance industry experience is a plus, but not required

If you are a driven and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Representative position at IWS Group today!