Customer Service /Office Assistant

hi, the IWS Group is currently looking for a customer service / office assistant to work Monday - Friday 10AM-6PM at  Multi Roofing System inc.

MUST SPEAK ENGLISH AND SPANISH

A customer service representative's job description includes many responsibilities, such as:

• Customer support: Respond to customer questions and concerns via phone, email, chat, and social media.
• Product knowledge: Provide detailed information on products and services, and identify opportunities to upsell or cross-sell.
• Order processing: Take orders, process returns, and check shipping statuses.
• Billing: Process billing and check fees and charges.
• Customer relations: Maintain customer relations and resolve customer grievances.
• Administrative duties: Manage records, file, and schedule.
• Collaboration: Collaborate with other team members and departments to ensure customer satisfaction.
• Record keeping: Keep accurate records of customer interactions and transactions.
• Company guidelines: Follow company policies and procedures when handling customer requests and issues.
• Sales targets: Meet customer-service department sales targets.
• Process improvement: Recommend improvements to company processes for efficiency.

Some skills that are useful for customer service representatives include:

• Multitasking abilities
• Adaptability and flexibility
• Leadership skills
• Analytical and strategic thinking skills
• Coaching and mentoring skills
• Escalation management skills
• Process improvement skills
• Quality control skills

Looking for someone with office experience to handle emails, calls and assist with orders and invoicing. must have experience with navigating through a computer and speaking to clients .