Revenues Assistant

Contract to start ASAP

Duration: 6 weeks with a possible extension.

Job Purpose

Administration, maintenance and supporting the development of all Revenues applications, including providing technical support to the wider Revenues service, collating financial and performance related information for the service.

The role also forms part of the Revenues 'front line' team with an emphasis on dealing with routine enquires from customers, making routine amendments to customer accounts using computerised database systems.

Responsibilities:

Reference and index documents using the document management system to convert all incoming mail to electronic files. Adhere to and maintain quality control procedures to ensure consistency and accuracy. Maintain confidentiality when handling customers private information.

Processing direct debits for council tax and business rates including setting up new direct debits, amending or cancelling existing instructions and dealing with unpaid directs in line with the Banks Automated Clearing Service (BACS) guidance.

To prepare and verify basic transactional changes to Council Tax and Business Rates liability in order to ensure timely and accurate billing.

Monitoring and allocating payments received to the appropriate accounting year to ensure payments are allocated to the correct balance.

Customer contact provide initial guidance to customers over the telephone and via written communication on straight forward, non-contentious, queries.

Create, maintain and improve all Revenues and Benefit system documentation.

Liaise with front line service areas and software suppliers to identify and resolve issues both hardware and software, logging calls and providing information as appropriate and maintaining a register of all bulletins and guidance received.

Develop and produce user defined ad hoc reports and schedule and run system reports, manipulating the output into usable and presentable formats.

Responsible for running Revenues & Benefits system print jobs and liaising with Corporate IT to facilitate the timely production and printing of system generated documentation.

Supporting the testing of system releases, identifying and resolving straight forward system problems and leading on the production of first drafts of user guidance notes.

Collation of regular and ad hoc statistical and performance information and the production of reports to enable management to monitor the performance of the Revenues service.

Maintaining, updating and creating documents, databases, spreadsheets and system functionality that supports and improves the service.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR116685-09-26