Working Denbighshire ICT Specialist

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

To provide dedicated ICT, systems and digital development support to the Working Denbighshire Employability Service, leading on the implementation, development, optimisation and management of CRM systems, reporting solutions and other digital platforms.

This role will act as the key link between Working Denbighshire, ICT Services and software providers and other stakeholders, ensuring systems are effectively implemented, maintained and utilised to support service delivery, performance management and continuous improvement.

Responsibilities

Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems.

Support the implementation, integration and embedding of new digital systems and platforms.

Lead user acceptance testing, implementation planning and business readiness activities of new systems

Manage system enhancements, testing, troubleshooting and continuous improvement activities.

Develop and improve reporting, dashboards and management information solutions alongside the Performance and Business Manager

Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency.

Support procurement, implementation and roll-out of new systems and software to future proof the service.

Provide specialist systems support and training to staff and managers.

Promote effective use and adoption of digital systems and tools.

Act as the primary link between Working Denbighshire, ICT Services and software suppliers.

Build effective relationships with technical and operational stakeholders to support successful system delivery.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR115467-09-26