Customer Service Assistant

Contract to start ASAP

Duration: 8 weeks with a possible extension.

Responsibilities:

To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.

To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.

To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.

To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.

To support visitor, customers, and colleagues across the Council with the utmost professionalism and with a willingness to learn new processes and systems.

To interpret queries/problems generated by customers and to act as their advocate in providing appropriate and timely solutions.

To liaise with other council staff and outside agencies / organisations as necessary

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR116566-09-26