Clerical Assistant

Contract to start ASAP until 11-12-26 with a possible extension.

RESPONSIBILITIES

To have a working knowledge of current Housing Benefit/Council Tax/ Council Tax Reduction Scheme/ Free School Meals and Adult Social Care Charging regulations, policies and procedures.

Using the Document Imaging system to scan and index documents.

To deal with letters, correspondence and valuables received in the Transactional Services teams.

To deal with queries raised by the public on the telephone as required.

To liaise with Adult Social Care, Jobcentre plus and the Pension Service on individual cases.

To liaise with the other teams in Transactional Services where necessary.

To provide efficient and effective clerical support to enable Transactional Services applications to be assessed and calculated and claimants notified of the outcome, and for the purpose of Council Tax billing.

To process routine changes of circumstances in specific types of claims.

Provide clerical support, efficiently and effectively across the whole Transactional Services functions as required.

To input data into computer systems.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5303993-09-26