Library Assistant

Contract to start ASAP until 19-09-26 with a possible extension.

RESPONSIBILITES

Provide an excellent customer experience in line with the Council's Values by empowering customers to become confident, independent users of the library catalogue and self-service technology.

Seek to maximise stock issues at every opportunity, assisting with the library presentation, stock displays, events, and building a personal expertise on books to be able to advise customers.

Present a positive image of the council by ensuring that the library is safe, attractive and welcoming to all library users by following the Council's Customer Service Strategy, the Library Byelaws and other appropriate council and library service policies and procedures.

Effectively and efficiently answer reference enquiries and library operational questions received in person, by telephone or email.

Develop and maintain a sound understanding of the Dewey classification scheme to enable the efficient location of stock both from library shelves and online.

Assist customers with library IT equipment, particularly with the use of the Internet.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5303709-08-26