Engagement and Inclusion Officer

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities:

To be responsible for giving tenants a wide range of meaningful opportunities to
influence and scrutinise Housing strategies, policies and services.

To assist in communicating to tenants how their views have been considered.

To work with tenants to consider ways to improve tenant engagement.

To promote digital inclusion and innovation, while ensuring that traditional methods
of engagement are retained as appropriate.

To help make the delivery of housing services fairer and more equitable by ensuring
all tenants have opportunities, appropriate to their diverse needs, to express their
views and to influence and scrutinise our strategies, policies and services.

To help ensure that regulatory requirements regarding tenant engagement are met.

In collaboration with colleagues, to ensure residents are communicated with and
consulted effectively

To carry out resident engagement activities, consultation, liaison and surveys and
to provide updates on feedback given in order to improve Housing services.

To assist in developing and maintaining high-quality content for the website, online
services and social media; and in the production of newsletters and annual reports.

To evaluate the effectiveness of engagement and communication methods and use
the findings to inform continuous improvements.

Ensure effective capture of feedback from tenants, service users and stakeholders,
including complaints, to drive continuous improvements to Housing services.

To occasionally assist with the preparation of statistical and regulatory returns,
Freedom of Information, Subject Access and similar requests; and other tasks
which facilitate service improvements for customers.

To support the response of the Council in the event of a borough emergency.

To be familiar with and comply with corporate and local Safeguarding policies and
procedures.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR113224-08-26