Recycling Communications Officer

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Responsibilities

To assist the Housing Options Service in providing a comprehensive service to help clients who are homeless or at risk of becoming homeless.

To process applications for bonds and rent in advance.

To provide information and advice to client presenting to the service by telephone, email, web chat and face to face.

To provide advice to staff and customers and partners (including private landlords, letting agencies and social letting agencies) in relations to private sector accommodation available.

To process applications from homeless clients, and provide support to assessment officers as required.

To provide assistance to ensure the housing waiting list is up to date

To assist in the preparation and presentation of information as required, including statistical information.

To ensure good communication is maintained within the team, providing cover for other officers and contributing to the work of the team as a whole

To carry out any general office duties as reasonably required including maintaining all necessary records and to providing monitoring information as required.

To work to meet individual and team targets ensuring KPI targets are met.

To seek to ensure customer satisfaction, by working to improve customer service, and resolve customer complaints.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR115618-09-26