Appeals & Disputes Specialist

Contract to start ASAP until 21-12-26 with a possible extension.

Responsibilities:

Ensure effective liaison and dialogue with customers, rate payers, colleagues, other service groups, partners, agencies and businesses and with HM Courts & Tribunals Service / Valuation Office to ensure that council representation is arranged when appropriate.

To assist as and when required in the user acceptance testing of software Identify and suggest improvements to processes and procedures and assist in initiating changes to policy and procedures in response to appeal tribunal decisions,

Commissioners decisions and other legislative, system and internal changes.

To provide reports and statistics as required.

To be a witness in Court and Appeals Tribunals as required.

Ensure that any suspicions of irregular or fraudulent activity are promptly referred to the Corporate Fraud Unit.

Assist in the instruction and on the job training of staff which may involve 121 training and support with new or less experienced members of staff.

Assist in the review and design of relevant documents, letters and processes as required

Assist in the promotion and maximisation of the take up of benefits, exemptions, discounts, disregards and relief's as required.

To carry out other duties, as required, which are reasonable in terms of the nature and level of the post.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5305078-09-26