Temporary Housing Complaints Officer

Contract to start ASAP

Duration: 26 weeks with a possible extension.

Responsibilities:

Support complainants in the role as advocate to ensure the best possible solution to their complaints or feedback, and work with key stakeholders to resolve the issue to its fullest potential.

Draw on knowledge of Housing service area functions, policies and procedures to thoroughly investigate and respond to Stage 1 complaints in line with relevant legislation and statutory obligations.

Act as the single point of contact for the complainant throughout, communicating clear actions to put things right.

Develop effective relationships, manage potential situations of conflict and rebuild trust with the complainant in a professional and effective way.

Produce reports setting out complaints, findings, recommendations, lessons learnt and recommending strategic solutions to improve service delivery to residents. Support managers on how recommendations and improvements can be implemented.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR116709-09-26