Collections Specialist

Job Summary:

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to monitor and manage outstanding accounts, ensuring timely collection of payments. This role involves following up with clients on due invoices, resolving billing discrepancies, and collaborating with internal teams to facilitate payments. The ideal candidate will have strong communication and problem-solving skills to maintain positive client relationships while ensuring efficient collections.

Key Responsibilities:

Monitor and manage outstanding accounts receivable, ensuring prompt collection of payments.

Follow up with clients via physical visits, email, phone, and other communication channels regarding overdue invoices.

Investigate and resolve billing discrepancies, disputes, or customer inquiries in a timely manner.

Maintain accurate records of collection activities, payment commitments, and customer interactions.

Collaborate with sales, PMO, and finance teams to address client concerns and facilitate payments.

Prepare and send account statements, dunning letters, and payment reminders.

Escalate unresolved payment issues to management or legal teams as necessary.

Assist in improving and streamlining the collections process to enhance efficiency.

Generate reports on aging receivables and collection performance for management review.

Assist in improving LG (Letter of Guarantee) collection procedures to minimize delays.

Qualifications & Requirements:

Bachelors degree in Accounting, Finance, Business Administration, or a related field (preferred).

1 to 3 Years of Experience.

Proven experience in accounts receivable, collections.

Strong communication, negotiation, and problem-solving skills.

Proficiency in accounting software and ERP systems is a plus

Excellent organizational skills and attention to detail.

Ability to work collaboratively across departments to resolve payment issues.

Knowledge of financial regulations and compliance related to collections is a plus.