Senior ICT Business Analyst (Process & Data)

Role Overview

We are looking for an experienced Senior ICT Business Analyst (Process & Data) to strengthen an analysis team working on the digital transformation of public services. You will play a key role in translating business needs into functional solutions and supporting the automation of services for citizens, organizations, and internal stakeholders.

Working closely with business users, stakeholders, and development teams, you will analyze requirements, optimize business processes, and produce conceptual designs that enable efficient and user-focused digital solutions.

Contract Details

• Start Date: 1 September 2026
• End Date: 28 February 2027
• Duration: Approximately 6 months
• Workload: Full-time
• Location: Hybrid (home working available)
• Language Requirement: Dutch (CEFR Level C2)

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate business needs into conceptual and functional solution designs.
• Analyze and improve business processes (BPM).
• Perform functional and process/data analysis for digital applications.
• Collaborate closely with business stakeholders, developers, and other IT professionals.
• Support the automation and optimization of digital services.
• Facilitate stakeholder workshops and requirement sessions.
• Contribute to knowledge sharing within the analysis and IT teams.
• Participate in Agile/Scrum delivery environments.

Required Skills & Experience

• Minimum 7 years of experience as a Business Analyst.
• Minimum 3 years of experience as a Functional Analyst (Process & Data).
• Minimum 5 years of experience in business operations within an ICT environment.
• Minimum 3 years of experience analyzing case management systems.
• Minimum 3 years of experience analyzing digital service portals (e-services/e-loket).
• Proven experience with Business Process Management (BPM) and process optimization.
• Strong stakeholder management skills.
• Experience with project management disciplines, including:
  • Planning
  • Coordination
  • Cost management
  • Estimation
  • Scheduling
• Excellent analytical and communication skills.
• Experience working in Agile/Scrum environments.

Mandatory Qualifications

• Certified Scrum Product Owner (CSPO) certification.
• Dutch language proficiency at CEFR Level C2.

Preferred Experience

• Experience working within the Flemish public sector.
• Experience with reporting analysis.
• Experience with stakeholder management in complex environments.
• Experience with analysis related to educational credential recognition or similar public service domains is considered an advantage.