Head of Customer Success Job ID: JP054610

Head of Customer Success

We are looking for a Head of Customer Success to lead a team responsible for delivering an outstanding customer experience across SME and Enterprise clients. You will manage strategic customer accounts, oversee onboarding and retention, lead cross-functional projects, and transform customer feedback into product improvements. In addition, you will coach and develop a team of Customer Success Managers and Care Specialists while driving operational excellence, process optimisation, and collaboration with Product, Sales, and Engineering.

Key Requirements:

• 5+ years of experience in Customer Success, Account Management, or Operations within a B2B SaaS environment
• Proven experience leading and developing customer-facing teams
• Strong project, portfolio, and stakeholder management skills
• Experience translating customer needs into product requirements
• Data-driven mindset with excellent communication and problem-solving abilities
• Fluent in English; French and/or Dutch is a strong advantage

Location: Brussels (Hybrid)