Medior VPN & Service Desk Specialist

Location: Brussels, Belgium (Hybrid)
Contract Duration: 8 July 2026 – 31 January 2027
Workload: Full-time (100%)
Remote Work: Hybrid working available

About the Role

We are looking for a Medior VPN & Service Desk Specialist to join a dynamic IT Operations team responsible for supporting and maintaining a large-scale enterprise IT environment.

In this role, you will provide both first-line and second-line support to end users while acting as a subject matter expert in Always On VPN and GlobalProtect technologies. You will be responsible for managing desktop environments, supporting users, maintaining hardware inventories, and ensuring a high level of service delivery across the organization.

This position is ideal for a customer-focused IT professional who combines strong technical expertise with excellent communication skills.

Key Responsibilities

• Provide first-line and second-line technical support to end users.
• Troubleshoot and resolve incidents related to desktops, laptops, peripherals, and network connectivity.
• Support and administer Always On VPN and GlobalProtect environments.
• Install, configure, and maintain Windows desktop environments.
• Manage PC hardware, thin clients, laptops, and peripheral devices.
• Maintain IT asset inventories and stock management processes.
• Administer and support Active Directory user and computer environments.
• Utilize service desk tools and CMDB systems for incident and asset management.
• Communicate effectively with users, stakeholders, and IT teams.
• Follow established IT service management processes and procedures.

Required Skills & Experience

Must-Have

• Minimum 5 years of experience as a Service Desk Analyst / IT Support Specialist (1st and 2nd line support).
• Minimum 3 years of hands-on experience with Always On VPN and GlobalProtect technologies.
• Strong experience using service desk tools and managing CMDB environments.
• Proven experience with Windows desktop administration, including:
  • Windows 11
  • Microsoft Office 2021 or later
  • Laptop and thin client deployments
  • Hardware installation and replacement
  • Windows Deployment Services (WDS)
  • Microsoft Endpoint Configuration Manager (MECM)
• Strong knowledge of Active Directory, including:
  • User Management
  • Computer Management
  • DHCP
  • DNS
  • DFS
  • File Services
  • Group Policies
• Excellent telephone communication and customer support skills.
• Fluent Dutch language skills (CEFR C2 level).

Preferred Skills

• Experience supporting users in Citrix-based environments.
• Experience working with VMware virtual machines.
• Experience managing mobile devices using Microsoft Intune or similar MDM solutions.
• Bachelor's degree or equivalent experience in Information Technology or a related field.

Personal Profile

The ideal candidate will demonstrate:

• Strong customer service orientation.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Strong analytical mindset.
• Organized approach with adherence to ITIL, COBIT, and operational procedures.
• Flexibility regarding working hours and occasional evening or weekend support.
• Willingness to travel when required (valid driving licence preferred).
• High levels of motivation, professionalism, and accountability.

What You'll Bring

You are a service-oriented IT professional who enjoys helping users solve technical issues while maintaining secure and reliable workplace technology. You are comfortable supporting modern desktop environments, VPN solutions, and enterprise IT services in a fast-paced operational environment.

This opportunity offers a broad technical scope, combining end-user support, infrastructure technologies, and enterprise service management practices.

Interested?

If you have strong service desk experience and expertise in Always On VPN, GlobalProtect, and Windows desktop environments, we'd love to hear from you.

Application Closing Date: 18 June 2026