Service Designer (UX/UI) Job ID: JP054368

Service Designer (UX/UI)

Role Overview

We are looking for an experienced Service Designer to bridge the gap between user experience strategy and digital interface design. You will design end-to-end service experiences, from user research and journey mapping to wireframing, prototyping, and solution validation, ensuring seamless and user-centered digital services.

Key Responsibilities

• Conduct qualitative and quantitative user research to understand user needs and business objectives.
• Design and map user journeys, personas, customer experiences, and service blueprints.
• Create wireframes and prototypes to translate service design concepts into digital solutions.
• Facilitate workshops and co-creation sessions with stakeholders, project teams, and users.
• Ensure consistency and quality across all user touchpoints and digital experiences.
• Collaborate with development teams to ensure UX best practices and accessibility standards are respected.
• Support continuous improvement through user testing, analytics, and performance evaluation.
• Contribute to the implementation of information security and compliance requirements.

Requirements

• Strong experience in Service Design, UX Design, or Digital Experience Design.
• Expertise in requirements analysis and translating business needs into user-centered solutions.
• Experience creating user journeys, service blueprints, wireframes, and prototypes.
• Strong workshop facilitation and stakeholder engagement skills.
• Familiarity with Agile project environments.
• Ability to analyze data and derive actionable user insights.
• Excellent communication and collaboration skills.

Languages

• Dutch: Native proficiency
• French: Professional working proficiency
• English: Professional working proficiency

Work Environment

• Location: Brussels, Belgium
• Work Model: Hybrid
• Seniority: Senior/Expert level
• Focus Areas: Service Design, User Experience, Wireframing, User Research, Accessibility, and Digital Transformation.