Product Owner / Business Analyst (Police Mobile Applications) Job ID: JP054587

Product Owner / Business Analyst (Police Mobile Applications)

Overview
This role supports the development and evolution of mobile applications used by police officers in the field to perform operational tasks. The applications enable a wide range of functionalities including communication between units, incident monitoring, entity searches (persons, locations, organisations), and operational coordination. The solution is mobile-first, used on smartphones and tablets, and continuously enhanced with new modules and features.

The application suite is developed by an external provider but hosted and fully owned operationally by the internal team, which ensures end-to-end responsibility for its performance, evolution, and user adoption.

Mission
You will reinforce an existing team composed of Product Owners/Project Managers and a Technical Incident Coordinator by taking on a dual Product Owner / Business Analyst role.

Key Responsibilities

Product Ownership

• Own and understand the applications end-to-end from a functional and business perspective
• Act as primary point of contact for users and stakeholders
• Gather, analyse, and prioritise business and functional requirements
• Liaise with the external product owner/vendor to ensure alignment and delivery
• Report progress, risks, and key updates to the Program Manager

Business Analysis

• Lead functional and business analysis for new modules and enhancements
• Model AS-IS and TO-BE processes using BPMN
• Conduct impact analysis (legal, security, operational constraints)
• Collaborate with internal and external development and security teams
• Act as the bridge between business stakeholders and technical teams

Change Management

• Support end-users in adopting new features and tools
• Contribute to training sessions and user communications
• Maintain and update user documentation
• Provide second-line support and handle escalations
• Communicate updates, incidents, and changes through defined channels

Profile / Soft Skills

• Strong communication and stakeholder management skills
• Ability to translate complex operational needs into clear requirements
• Strong analytical and problem-solving abilities
• Customer and product-oriented mindset
• Excellent organisational and prioritisation skills
• High level of autonomy, ownership, and reliability
• Adaptability in a dynamic and evolving environment
• Experience in change management and user adoption is a plus
• Ability to work in complex, multi-stakeholder environments with diplomacy

Languages

• French: Active knowledge
• Dutch: Active knowledge
• English: Active knowledge

Practical Information

• Start date: 13/07/2026 (ASAP)
• Duration: Until 31/12/2026 (renewable)
• Working regime: Full-time (40h/week)
• Location: Brussels, Belgium
• Work model: Hybrid (minimum 2 days/week on site, remaining remote within Belgium)
• Team: Mixed internal and external multidisciplinary team