Senior Specialist Process Management

Location: Brussels / Flemish Administrative Centres
Start date: 1 October 2026
Duration: Until 30 September 2027
Work regime: Full-time
Remote work: Possible
Language: Dutch – CEFR C2

Role Overview

We are looking for a Senior Specialist Process Management to help establish a clear, practical and consistent approach to process management within a public-sector organisation.

You will contribute to the development of process governance, methodologies and standards while also working hands-on with teams to analyse, document and optimise business processes.

Key Responsibilities

• Map end-to-end business processes together with relevant teams and stakeholders.
• Identify needs, bottlenecks, dependencies, customer perspectives and opportunities for improvement.
• Analyse and optimise cross-functional processes, including financial processes, employee onboarding/offboarding and case management.
• Facilitate workshops with business and project stakeholders.
• Model processes using BPMN and clearly document process steps, roles, controls and information flows.
• Identify inefficiencies, duplication, unclear responsibilities and unnecessary process steps.
• Guide teams in implementing process improvements.
• Contribute to a pragmatic process management methodology and common standards.
• Support governance around process-oriented working.
• Share knowledge and help increase organisational maturity in process management.
• Lead and coordinate process-related projects and improvement initiatives.

Required Skills & Experience

• Minimum 5 years of experience in a public-sector environment.
• Minimum 5 years of experience leading and guiding projects.
• Minimum 5 years of hands-on experience with BPMN and digital tools for process modelling, documentation and collaboration.
• Minimum 5 years of experience facilitating and guiding teams in process optimisation.
• Minimum 5 years of practical experience in process optimisation, process documentation and process improvement.
• Demonstrable knowledge of process management methodology, terminology, organisational roles and processes.
• Experience facilitating workshops.
• Experience with Microsoft Visio is an advantage.
• Bachelor's or Master's degree, or equivalent through experience.
• Dutch at CEFR C2 level is mandatory.

Preferred Experience

• Experience within the Flemish Government.
• Experience in environments involving organisational change, business process improvement and cross-functional projects.
• Experience working with complex processes involving multiple teams and stakeholders.
• Experience with Visio and other process modelling/documentation tools.

Working Arrangements

• Full-time assignment.
• Remote work is possible.
• Minimum 1 day per week from the main office in Brussels-North.
• An additional 1 day per week from a Flemish Administrative Centre of choice, such as Bruges, Ghent, Antwerp, Leuven, Hasselt or Brussels-North.