Recruitment Manager BPO

Duties and responsibilities:

• Managing a team of staff in the Recruitment Centre
• Inducting newly appointed staff
• Training staff on company policies and procedures
• Ensuring that each has a number of departments that they assist with candidates
• Training of staff of recruitment processes
• Disciplining staff based on performance and behavior
• Communicating with Managers on their departments and candidate requirements
• Building a database of candidates to supply to the different departments
• Updating trackers weekly and monthly and submitting to relevant stakeholders.
• Updating Board reports for areas of business monthly
• Provide expert recruitment and selection advice to the business.
• Training of staff and new starters on the recruitment and selection process.
• Manage service level agreements for all recruitment service providers.
• Capturing of job advertisements on the Portal
• Sourcing and Screening of CVs from the careers website for open vacancies in that space
• Delegating work to different staff members
• Managing time and attendance for staff members
• Creating Interview guides and job-related case studies
• Interviewing candidates and arranging psychometric assessments where necessary
• Conducting candidate and employee criminal, ITC, qualification, and employment reference checks, through
• Arranging meetings with managers for the training on the recruitment process and to get feedback on the effectiveness of the Recruitment Centres to the business
• Preparing remuneration requests and making offers to successful candidates

Qualifications and experience:

• Matric
• 3 - 5 years experience in a Recruitment Manager role
• 3 - 5 years experience in Call Centre/BPO environment
• Minimum 2 - 3 years experience with Bulk Recruitment experience