Job Openings
Team Leader
About the job Team Leader
Duties and Responsibilities:
- Effectively manage a team within the department
- Improve service delivered by the team
- Communicate effectively to clients and stakeholders about service team issues,
- Resolve conflict optimally in disciplinary and grievance situations.
- Ensure compliance with all relevant policies.
- Assist with resource planning where necessary.
- Assess calls and identify problem areas.
- Ensure that queues are running efficiently and effectively.
- Influence and motivate staff to high levels of performance.
- Develop optimal relationships with all stakeholders who influence the efficiency of the organisation, externally or internally.
- Build strong team relationships which generate energy towards strategic achievements.
- Promote harmonious cultural diversity within the Team, Develop and empower employees and promote an environment of continuous learning.
- Act as a mentor, coach and counsellor in development issues at an individual and / or group level
- identify, develop and maintain appropriate skills levels aligned with strategic intent.
- Communicate regarding strategy and influence people to strive towards the achievement of the strategic objectives of the organisation.
- Constantly monitor and drive achievements of strategy.
- Display innovation and creative thinking in optimizing the performance of the team.
- Be a role model for all in regard to performance, values and commitment to the goals of the organisation.
- Engage others in decision making, encourage consultation and be responsible for effective decision making.