IT Desktop Support Technician

Duties and responsibilities:

• Track and co-ordinate all IT service requests
• Follow-up and track incidents and control to ensure that incidents are resolved timeously
• General IT administration
• Basic Project administration
• PC maintenance
• PC updates and upkeep
• Software installation
• MS Office products
• Network, hardware & software monitoring and support for both local and remote sites.
• Desktop support on the company's internal IT systems

Qualifications and experience:

• Matric certificate
• Relevant IT Diploma or Certificate

At least A+ and N+ as a minimum requirement

• Not less than 3-5 years experience in a similar position
• Experience in a Service orientated environment
• IT administration and Desktop Support experience
• Active Directory experience.
• Physical ability to do manual labour (install network cables, computers, printers, etc.)