Customer Services Team Leader

Key purpose:

To manage supervise planners, internal sales coordinators and cash sales personnel.

Duties and experience:

• Issue weekly production schedules for production requirements.
• Plans are up to date and always showing an accurate reflection of what is running.
• Plan reflects all job delays.
• Planning information prepared for review against actual production submitted by plants.
• Sending communication, when required, on priorities that should be loaded onto trucks if requested by relevant sales manager
• Ensuring that adequate buffer levels are always in place.
• Secure the necessary moulds before scheduling the new production run for the plants.
• Placing orders with external & internal suppliers and following up the execution of the order.
• Coordinating internal movement of stock
• All codes to be linked.
• Manage buy ins and pricing regarding satellites
• Enough buffer levels as per the planning system and history of sales.
• All plans are signed off and sent out timeously each week
• Customer orders captured correctly, and deliveries scheduled efficiently, back order up to date
• Receive sample requests from salespeople, delegate to the relevant planner and sample is sent by planner
• Weekly meetings with Supply Chain Executive
• Done on the first week of month
• Slow moving / Dead stock Report
• Weekly report detailing stock movement
• Monthly meeting to discuss action taken
• Codes loaded correctly
• Old codes removed

Qualifications and experience:

• Minimum of 3 years customer service experience
• Computer Literate
• SAP experience
• Advanced excel
• Strong administration skills with analytical ability
• Logical, systematic and organised approach
• Excellent interpersonal skills
• Assertive, enthusiastic and motivated
• Highly accurate and pays attention to detail
• Honest and reliable
• Flexible
• Team player
• High work standards and passionate about excellent service and quality