Head of Sales and Customer Service

Key purpose:

The purpose of the Salesa and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy.

Duties and responsibilities:

• Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy
• Lead sales and servicing business operations to ensure that retention and new business targets are met
• Contribute to the development of appropriate pricing strategies through market intelligence and client profitability analysis
• Continuously evaluate market demand and contribute to ensuring service offerings are evolved to meet demand in a profitable manner
• Ensure that the sales and servicing divisional structure is developed, resourced, and optimised to execute against the strategy and divisional requirements in collaboration with Sales and Marketing Executive
• Build sales and servicing team capabilities to understand market demands and to make recommendations to evolve service offering to meet demand
• Participate as a member of the Sales and Servicing Leadership team and contribute to the development of Sales and Servicing group strategy, methodologies, technologies, practices, policies, and processes
• Contribute to, and execute appropriate marketing initiatives within division
• Ensure active engagement and direct support with new and current clients by sales and servicing teams
• Provide key insights to support the company's business review process and take corrective actions to ensure the successful achievement of targets
• Ensure active communications within sales and servicing teams and drive a high performing, service orientated and collaborative culture in division, between divisions, and support functions
• Develop a highly skilled and engaged workforce within the functional area through the effective selection, onboarding, development, and management of talent
• Drive continuous improvement within area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements such as IMS, Pharma etc.
  

Qualifications and experience:

• Bachelors Degree at NQF level 7 or equivalent in commerce or similar field (essential)
• 10 -12 years of experience of which 5 years is at a senior management level within sales and servicing environment (essential)
• Honours level in commerce or similar (desirable)
• Broad experience in SA logistics market
• Road freight and logistics specific industry knowledge
• Consumer behaviour methodologies and frameworks
• Knowledge of global best practice in supply chain
• Sales & servicing methodologies, frameworks and best practices
• Pricing methodologies and strategies
• Financial reporting and analysis
• Digitalisation and digitisation knowledge
• Client retention strategies
• Change management methodologies