National Franchise Manager

Key purpose:

To build a successful Franchise Company in the Courier Express Parcel industry by developing a network of franchisees for the RSA domestic market, Africa and Internationally.

Duties and responsibilities:

• To develop a franchise model that can be contained in a prospectus that offers sufficient opportunity and support value to be attractive to potential buyers. This should include Value Added Support Services, commercial models as well as operational and brand standards.
• To develop a User-Friendly International offering to be sold through the Franchises.
• Finalize Master Franchise Agreements at appropriate levels including regional, courier and agency.
• To successfully open Franchisees according to targets set by the VAS Executive which includes sourcing appropriate buyers that provide long term chances of success.
• Grow in skills and knowledge both domestic and international markets through leveraging off external resources / courses where required.
• Understanding the legal complexities surrounding Franchises in general in various geographic markets
• Publishing a Franchise Manual detailing all operational SOPs, reporting protocols and CI standards to be applied.
• Travelling to existing Franchisees for auditory purposes to ensure compliance to all set standards.
• Create a business and financial model delineating income and expenses between SkyNet business units, the new Franchisor, and the franchisees.
• Developing a pre-paid catalogued product voucher system as a commercial offering.
• Carry out all duties in accordance with ISO specifications.
• Develop a streamlined and efficient operational support structure exploiting synergies with existing centres of excellence to support franchises with operational and financial queries and proactively drive service.
• Ensuring sufficient social media presence and marketing support to underpin growth.
• Develop reporting protocols on appropriate interim intervals at all levels.
• Continually research and launch new products at appropriate intervals.
• Project management skills

Qualifications and experience:

• Grade 12. Relevant Tertiary Qualification (would be advantageous).
• Experience in the and courier/express road freight industry.
• 3 years experience at mid management level within Franchise or Courier industry.
• South African Citizen with Clear criminal record

Skills and Knowledge:

• Ability to operate independently.
• Entrepreneurial
• Self-motivated
• Disciplined to create order in daily work
• Ability to communicate at all levels and strong interpersonal skills
• Customer and supplier focus
• Computer literate (MS Office at an advanced level)
• Ability to interact with I.T. teams in development of new products.