Internal and Cash Sales Coordinator

Key purpose:

To handle all internal sales, queries, orders and stock monitoring for the effective customer service.

Duties and responsibilities:

• Customer liaison and interaction
• Order processing and stock monitoring
• Office administration
• Maintaining customer focused working relationships with internal, interdepartmental and external customers.
• Following up on daily delivery for customers.
  
• Handling telephonic queries in a professional manner.
• Customer feedback and complaints § Cooperation from internal departments 
• Accurate order taking.
• Load all orders received from customers and load buffer stock to be ordered.
• Coordinate deliveries with warehouse supervisor and drivers.
• Follow up on orders to be delivered for other regions.
• Monitoring stock in system and re-ordering if necessary and liaising with planning department as required.
• Follow up on daily deliveries.
• No stock outs
• Delivery turn around times.
• Deal with all cash sales customers.
• Receive cash and issue receipts.
• Monthly balancing of cash book
• Accurate balanced cash book
• Accurate documentation
• Invoicing as required
• Following all relevant ISO procedures.
• Administer petty cash
• Maintaining an accurate filing and record keeping system.
• Maintaining records of PODs
• Accurate and accessible records (as per ISO standards) 

Qualifications and experience:

• Matric
• Customer liaison experience
• Computer literacy (MS Office)
• Organising and planning skills