Operations Dispatcher

Job description:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Qualifications, experience and skills:

• Matric
• Relevant Tertiary Qualification is advantage
• Proven operations experience in courier / logistics industry (3 years or more)
• Ability to make tough decisions
• Organizing skills
• Ability to lead and manage a dynamic team
• Communication & listening skills
• Passion, energy, desire (to get the job done), & runway (ability to grow)
• Initiative
• Time management and an ability to work under pressure
• Driving Skills- valid drivers license
• PC Experience (E-mail/Word/Excel, Freightware an advantage)
• Geographical knowledge of SA
• Own Transport
• Able to work shifts
• Forklift License