Account Manager

Minimum Requirements:

Minimum of 7 years’ experience in Freight Forwarding environment end to end process

3 years’ experience in a customer servicing role

Qualifications:

Matric (essential)

Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)

Computer packages

Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargowise

Duties and Responsibilities:

DAILY

Assist with any queries customers may have and work with operations in updating and resolving as required.

Compile RFQ’s & sign off estimates when required.

Monitor the communication and distribution of status reports.

Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries.

WEEKLY

Monitor status reports for any issues and convey concerns to customer logistics.

Lead weekly meetings with operations to improve customer service.

Facilitating operational meetings between customer and DSV operational controllers.

Focusing on customer requirements and driving continuous improvements.

Attend to all stakeholder queries and requests (internal & external).

Work with other business units of the company to develop long-term customer partnerships with all divisions.

Update SOP’s for client and internal business process.

Managing customer statement and any queries to ensure customer overdues are settled.
Hosting weekly meetings with operations and customer shared services team.
Managing customer appointed carrier contract (SEA).
Managing WAKEO track and trace platform.

MONTHLY
Compiling monthly management / customer reports and co-present to customer on a monthly basis
Manage customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
Maintaining and updating RFQ’s (ROE & bunker mechanisms).

OTHER DUTIES
Covering of fellow employee’s desk during absence as a result of sick leave or annual leave
Customer dinners and general entertainment as and when required.
Manage quarterly ROIC.
Added Advantages
Client liaison.
Proven track record of service excellence.
Experience in managing freight pricing and estimates.