Operations Business Manager - MSP

ITC is in search of a highly skilled business manager to join our team and help build a tradition of unparalleled client, customer, and employee satisfaction. The ideal candidate will have a track record of outstanding management of day-to-day operations, including production, human resources, and accounting processes. This person will be a motivated leader who thrives on creating and sustaining a climate of inclusion, trust, and productivity. Ultimately, the business manager will be responsible for maintaining successful daily business practices and ushering in a new era of growth.

Objectives of this role

• Strategize, implement, and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organizational objectives
• Manage employee activities, providing suitable resources
• Establish and grow relationships with relevant partners
• Establish cost parameters and manage overall P&L for company
• Maintain plan for forecasting, targeting, and attaining sales
• Collaborating with department heads to define Key Performance Indicators (KPIs) and reports.
• Developing an understanding of business operations and contributing departments.
• Implementing and maintaining reports and dashboards using reporting software.
• Conducting ad-hoc analyses to support internal decision-making.

Responsibilities

• Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
• Provide data analytics of sales, distributors, and partners to relevant management teams
• Work with assistant managers to develop long-term strategic initiatives
• Create and maintain rolling three-month plan for forecasting, targeting, and attaining sales
• Participate in development of competitor analyses and pricing strategy
• Support customer-facing operations, including sales, marketing, and public relations
• Adherence to SLAs

Required skills and qualifications

• Three or more years of experience in a business management or similar role
• Experience in developing business strategy
• Strong ability with financial and budgetary processes
• Superior leadership skills, with focus on employee coaching and development
• Up-to-date knowledge of relevant industry trends

Preferred skills and qualifications

• Materss degree (or equivalent) in business, management, or related field
• Strong ability with database and information systems software
• Experience in data analysis with Power BI
• IT Technical Recruitment (Attract, Retention)
• Microsoft Applications: SaaS Product Line Licensure
• Microsoft Modern Workplace plays
• Dynamics 365 ERP/CRM Pre & Post sales
• SAP/NetSuite (a plus!)