Lead Strategy Consultant (Clienteling)

What You Will Get Out of This Position

As a Strategy Consultant (Clienteling), you will play a pivotal role in establishing ITC as the leading agency for clienteling and WeCom solutions in the luxury retail market. You will serve as a trusted advisor to our clients, guiding them through the digital transformation of their clienteling practices by your deep understanding of luxury retail, extensive experience with WeCom, and a proven track record of success in developing and implementing clienteling strategies

Responsibilities

• Lead the design and implementation of clienteling strategies on WeCom, ensuring seamless integration with omnichannel marketing and sales efforts for luxury retail brands.
• Collaborate with cross-functional teams (Marketing, Retail, CRM and IT etc.) to ensure the successful execution of clienteling initiatives and digital transformation projects.
• Advise clients on best practices for WeCom clienteling, ensuring optimal use of the platforms capabilities to enhance customer experience and streamline operations.
• Oversee the integration of WeCom with Clienteling & CRM systems, ensuring data accuracy, reporting, and seamless customer engagement.
• Manage multiple high-profile projects simultaneously, ensuring timely delivery and client satisfaction in line with luxury retail standards.
• Foster strong relationships with key stakeholders, including brand executives and operational teams.
• Effectively communicate complex clienteling strategies and technologies to diverse audiences.

Requirements

• Bachelor's degree in Business, Marketing, Design, or a related field. Advanced degrees (e.g., MBA) or certifications in digital transformation or strategy are a plus.
• At least 5+ years of experience leading retail strategy and operations for luxury brands, with a focus on delivering exceptional customer experiences.
• Proven track record of successfully developing and implementing clienteling programs that drive customer engagement, retention, and revenue growth.
• Demonstrated experience leading and managing projects within luxury retail environments.
• Excellent communication and interpersonal skills, with the ability to build relationships and convey complex information effectively.
• Proven ability to manage multiple projects simultaneously, ensuring on-time delivery and client satisfaction.
• Deep understanding and hands-on experience using WeCom for luxury retail clienteling, with proven ability to leverage the platform for personalized experiences and business results.
• Strong understanding of the Chinese luxury retail market, including customer behavior, trends, and online/offline engagement strategies.
• Knowledge of CRM systems, clienteling platform integration, and data analytics for measuring program effectiveness.
• Exceptional strategic thinking and problem-solving abilities.
• Experience with Salesforce consulting projects is a plus

The Package

• Flexible paid days off and more
• Employment and insurance benefits above the market
• Professional career path and frequently objectives, review
• Lovely office with modern facilities
• Fun and dynamic team with great ambition, always fight for the same goal
• Other exciting team building activities