Account Manager and Digital Transformation Consultant

About ITC

IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.

We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and more.

Our expertise includes:

• Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)

• CRM, CDP, Data, Marketing Automation & Clienteling

• Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps

• System Integration, APIs & Infrastructure Management.

About You

As a member of the Strategy and Consulting Department, you will focus on business transformation related to Sales, Account Management. You will guide clients in their digital transformation journeys including customer experiences online and offline, Marketing Automation, Social CRM, CDP, Analytics, Technology, CRM. Our services target Asia Pacific markets including China market specifically in some cases. You will have the chance to work with clients from Asian markets such as Singapore, and Hong Kong, as well as globally for Europe and the US.

Responsibilities

About this Position:

This position is uniquely integrated between Sales, Account Management and Consulting. We are looking for an A player that is highly proactive, detailed-oriented with a self-driven and can-do mindset who can connect the dots. Not only will you need to be on the client-facing front, handling pre-sales consulting with the clients, lead, and opportunity qualification, you will also need to be a bridge between all the different ITC departments, including the Design team, Tech teams, and Strategy & Consulting team.

ACCOUNT MANAGEMENT

• Serve as the lead point of contact for all customer account management matters

• Influence the client to go in the right directions

• Conduct workshops offline and online

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts, budgets and close agreements to maximize profits

• Handle all the pre-sales consulting on ITC services to proposal presentations and pitching to clients

• Understand how to read, debrief clients RFP (request for proposals) and involve necessary team members for RFP answers and submissions

• Build detailed strategy + tech proposals via Keynote/PowerPoints to pitch for the clients

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Capture, understand, and analyze client user requirements and objectives on their entire digital transformation journey

• Think outside of the box and strive for innovative solutions in areas such as Social CRM, Marketing Automation, WeCom, Omnichannel Loyalty and eCommerce.

• Create compeling arguments based on analytics and data

• Collaborate with various internal departments to ensure that they fulfill all customer requests

• Manage CRM, ensure the CRM is frequently updated and clean

• Prepare Sales reports on account status on a weekly, monthly, quarterly, and yearly basis

STRATEGY & CONSULTING

• Manage clients digital transformation initiatives end-to-end with ITCs strategic pillars consisting of BI & Infrastructure integration, CRM, Marketing Automation, WeChat and WeCom Consultation & Activation. Build digital proposals for clients through competitors analysis, identify business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations

• Present strategic recommendations and roadmaps to clients

• Stay updated on the latest digital trends, especially for China markets

• Other ad-hoc requirements from the management

Requirements

Must have:

• Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, or relevant role.

• For Senior role, having work with some of the top brands and having managed very big projects

• Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills

• Fluency in written and spoken English

• Ability to connect the dots and figure things out

• Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for proposals)

• Advanced Keynote/Powerpoint and visualization skills

• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; System integration

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation, and presentation abilities

• You show a keen interest in technology and understand how it can be used to enable business processes;

• You are a flexible and dynamic team player

• You feel comfortable in new environments and are not afraid to speak up

Nice to have:

• Knowledge of Mandarin (listening + speaking + writing) is a plus

• Public speaking

• Client engagement experience and existing knowledge about China and APAC region is highly regarded

• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), and MS Office (particularly MS Excel) is a plus.

• Google Analytics certification

• Use of Tableau

• Digital experience systems like Adobe Campaigns or Dot Digital or equivalent

• Experience with Digital transformation/Marketing automation/WeCom/Omnichannel user journeys is a plus.

The package

• Opportunities to work closely with the best minds and touch base in digital transformation in China and APAC

• Possibility to travel

• Amazing teamwork of warriors, we fight for the same goal

• One of the best office conditions with adjustable desks, ergonomic chairs, snacks, fun drinks and chill-out timein the pantry

• Flexible holidays policy throughout the year