Cloud Operation Engineer (Azure)

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets. At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, youll not only witness but also contribute to significant ROI achievements and market successes. Were not just navigating the future of digital commerce; were creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2023 milestones include:

• Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, LOreal, Unilever Prestige
• Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 2,000 Sales Associates
• Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups
• Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC
• Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands.
• Helping some Fast Fashion Brands growing above 10,000 orders a day
• Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program
• Expanding The Hour Glasss presence across 9 APAC markets.
• Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience.

About This Position

We are seeking an experienced and highly motivated Level 3 Azure Engineer to join our team. The ideal candidate will possess in-depth knowledge of Azure technologies and DevOps practices. This role will be responsible for providing escalated technical support, resolving complex incidents, and contributing to the overall stability and optimization of our clients Azure environments.

Responsibilities

• Provide Level 3 technical support for Azure-related issues, serving as the escalation point for unresolved incidents and problems.
• Design, implement, and maintain solutions utilizing Azure Service Bus for messaging and integration purposes.
• Conduct in-depth analysis of incidents and problems, identifying root causes and implementing permanent solutions.
• Collaborate with Level 2 engineers to provide guidance and mentorship on resolving complex technical challenges.
• Proactively identify and address potential issues before they impact service availability or performance.
• Contribute to the development and maintenance of comprehensive documentation for Azure systems and processes.
• Stay abreast of the latest Azure technologies, best practices, and security protocols through continuous learning and self-development.
• Participate in occasional on-call rotations to provide critical systems support during non- business hours, ensuring business continuity.

Requirements

• 5+ years of hands-on experience with Azure technologies, with a strong understanding of core services and functionalities.
• Proven expertise in troubleshooting and resolving complex Level 3 technical issues in Azure environments.
• Solid understanding of DevOps principles and experience applying them in cloud environments.
• Experience with server management, including operating system administration (Linux/Windows), web server configuration, and database management.
• Familiarity with resource monitoring tools and techniques to track key performance indicators and identify potential bottlenecks. Strong problem-solving and analytical skills, with the ability to analyze complex technical issues and implement effective solutions.
• Azure certifications (e.g., Azure Solutions Architect Expert, Azure DevOps Engineer Expert) would be a significant advantage.
• Native Chinese and proficient in English

The Package

• Professional career path and frequent objectives, and performance review
• Multicultural team, non-stop sharing, and learning
• Fun and dynamic team with great ambition always striving toward the same goal
• Pantry area with snacks, and drinks available all the time
• Other exciting team-building activities

Contact: career@it-consultis.net