Senior Account Manager

About ITC

IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.

ITC was elected last year Gold Specialist Agency of the year for Greater China by the Prestigeous Magazine Campaign Asia and won several global awards.

ITC works in several industries including Luxury, Fashion, hospitality, B2B, FMCG, Governments and many more with a split revenues on China 70% and global 30%.

We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moncler, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and many many more.

Our expertise includes:

• Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)

• CRM including Salesforce, sCRM, CDP, Data, Marketing Automation & Clienteling

• Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps, Magento, Drupal, WordPress, Laravel

• System Integration, APIs & Infrastructure Management.

About You

We are seeking a highly motivated and strategic individual to join our team as the Senior Account Manager. This position will play a key role in the Pre-sales team, managing partner relationships, and driving partner-related initiatives to support the growth of our organization.

Responsibilities

• Collaborate with the Project Director to lead the pre-sales team.

• Ensure sales targets are hit on a monthly-quarterly-yearly basis

• Handle RFP & RFQ efficiently; lead the sales team to submit RFP & RFQ on time

• Lead client-facing meetings: from pre-sales, to pitching, to negotiating & escalating.

• Develop new business (+ upsell / cross-sell) with existing clients, partners and/or identify areas of improvement to meet sales quotas

• Build and maintain strong, long-lasting client & partner relationships

• Identify and research potential partners, both regionally (APAC) and China specifically

• Evaluate partnership opportunities and negotiate agreements to align with ITC business objectives

• Develop a comprehensive partnership & account strategy and roadmap

• Oversee the entire lifecycle of partner leads, from Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL).

• Implement lead scoring and qualification processes to ensure efficient lead management.

• Develop and execute strategies to drive partner sales growth.

• Lead the sales team to identify opportunities and address challenges in partner-driven revenue generation.

• Work closely with the marketing team to support partnership-related marketing initiatives.

• Provide input on marketing collateral, campaigns, and events that involve partners.

• Establish and optimize processes related to lead and partner management.

• Continuously assess and improve efficiency in lead conversion and partner engagement.

• Lead weekly/monthly/quarterly Sales reports

• Manage & ensure lead-contact-opportunities are updated properly on the CRM

Requirements

Must have:

• Proven experience in a leadership role, preferably in pre-sales, partner management, account management or related areas.

• Excellent understanding of sales and marketing processes.

• Proven track record of hitting sales goals

• Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills

• Excellent English ability across all 4 skills and publics speaking

• Ability to connect the dots and figure things out

• Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for quotation)

• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), and MS Office (particularly MS Excel)

• Advanced Keynote/PowerPoint and visualization skills

• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; System integration

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation, and presentation abilities

• Keen interest in technology and understand how it can be used to enable business processes;

• Flexible and dynamic team player

• Comfortable in new environments and are not afraid to speak up

Nice to have:

• Knowledge of Mandarin (listening + speaking + writing) is a plus

• Client engagement experience and existing knowledge about China and APAC region is highly regarded

• Google Analytics certification

• Use of Tableau

• Digital experience systems like Adobe Campaigns or Dot Digital or equivalent

• Experience with Digital transformation/Marketing automation/WeCom/Omnichannel user journeys is a plus.

The package

• Udemy and internal courses to upgrade yourself

• Employment and insurance benefits above the market

• Professional career path and frequently objectives, review

• Multicultural team (10+ nationalities), non-stop parties, sharing, learning

• Lovely office with modern facilities

• Fun and dynamic team with great ambition, always fight for the same goal

• Pantry area with snacks drinks available all the time

• Weekly team gatherings, and parties with some big surprises

• Other exciting team-building activities

• Adjustable desks and ergonomic chairs

Contact: career@it-consultis.net