Helpdesk/Customer Service administrator - HKEX 23k

Position:

Helpdesk/Customer Service administrator

Responsibilities:

Job Highlights

• Identifying customer needs and update into ticket systems.
• Monitor and review the assigned tickets and update to Management teams.
• Handle incoming service requests, incidents(problems) via phone, in person, remote control or email, ticket systems, etc.
• Record calls into the call logging system
• Follow up the tickets status and coordinate with on-site support teams.
• Inventory update and record.
• Perform ad hoc IT support duties as assign.

Requirements:

Immediate Available is an advantage

• Strong communication skills are required
• Good team player(Good team leader to drive motivation and skill up the team)
• Basic/relevant IT knowledge
• Proactive, Independent, and able to work under pressure

Academics:

• Good command of written and spoken English and Chinese are advanced.
• Option - Putonghua is an advantage.
• Option - Strong language skill is an advantage