Customer Account Manager (for On site Support activities)

Job Description.

Experience: 8-11 Years 

Department: After Sales

Education- B.tech, MBA will be a plus. 

Purpose of the role: To manage both the customer and the customer's interactions with other employees and departments to ensure a greater lifetime
value for customers with an aim to achieve the highest level of customer satisfaction and sustainable and profitable aftersales
revenue.

1] Will be responsible for customer delight, improving customer satisfaction through enabling the on-site support team of Resident maintenance engineers

2] Need to be a technical expert in maintenance and engineering concepts, control philosophy, team management, monitoring and review system and team performance

3] Must be active in resolving customer issues and escalations, act as a level 2 support for site issues

4] Ensure repeat AMC contracts/ repeat order from the customer

5] Must be open to travel extensively to the customer locations to meet the team and customer.

6] Good Communications skills- Written and Verbal both