CRM Specialist

Position Title: CRM Specialist

Location: Remote

Type of Employment: Full-time

Salary Range: TBA

Job Summary:

We are seeking a dedicated and tech-savvy CRM Specialist to join our sales team. The successful candidate will be responsible for managing and enhancing relationships with current and potential customers through the effective use of CRM software and technology. This role is crucial in driving customer satisfaction, retention, and sales growth.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with current and potential customers, ensuring their needs are met and they receive exceptional service.
• CRM Software Management: Use CRM software to manage customer data, track interactions, and monitor sales activities. Ensure the CRM system is up-to-date and fully utilized.
• Data Analysis: Analyze customer data to identify trends, opportunities, and areas for improvement. Generate reports and insights to support sales strategies and decision-making.
• Lead Management: Manage and nurture leads through the sales pipeline, ensuring timely follow-ups and effective communication.
• Sales Support: Provide support to the sales team by offering insights from the CRM system, assisting with customer inquiries, and helping to close deals.
• Training and Support: Train and support sales staff on the effective use of CRM software and tools. Ensure adherence to best practices and company policies.
• Customer Feedback: Gather and analyze customer feedback to inform product development, marketing strategies, and sales approaches.
• Process Improvement: Continuously seek ways to improve CRM processes, enhance customer experience, and increase efficiency.

Qualifications and Requirements:

• Go High Level Expert
• Bachelor's degree in Business Administration, Marketing, Sales, or any related field.
• Proven experience in a sales or customer relationship management role.
• Experience using CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
• Experience in data analysis and reporting.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills and attention to detail.

Benefits:

• Permanent Work from home
• Great team of smart people, in a friendly and open culture
• Real responsibilities and challenges in a fast-evolving company
• 14 days annual leave credits