Client Services Lead

HR Collaboration

o Review FTEs daily attendance with HR team communication

o Understand different leave types

o Plan and distribute the FTEs annual and pre-regularization performance reviews

o Increases and bonuses

o Give client updates on new/changes in employee package benefits

o Performance Issues

Communication

o Day-to-day client communications regarding HR, work hours, performance

o Hold monthly status update calls with clients to discuss activities, projects in development, and upcoming projects and to set expectations for the coming month

o Facilitate culture-related questions with clients

o Escalate client concerns or account growth opportunities to CSMs

Operations

o Coordinate holiday work needs. Identifying which days operational support will be needed in the office

o Confirm with IT teams that hardware and software setup is complete, such as making sure email Offsite is created, client-required software is downloaded to the PC

o Request additional client-requested software or hardware

Skill Set

o Collaborate with stakeholders to effectively resolve client issues

o Organized and able to join CSMs monthly client meetings

o Excellent English written and spoken.

o Strong sense of urgency; the ability to anticipate and foresee jump on client requests as they come up.

o Ensure people development initiatives are properly executed in coordination with HR and Operations teams