Paralegal

Job Duties

• Answer and reply to leads by phone, email, and in online portals;
• Answer basic questions about the legal representation, process, and fee structure;
• Using templates, modify and explain consultation scheduling procedures;
• Sell consultations to the leads by explaining the process, consultation terms, and providing link for scheduling.: See info here: https://www.islawfirm.com/consultation-frequently-asked-questions/
• Create matters in CRM (Clio Grow), make follow-ups, recommendations to the staff, and take the leads through each step of the firms CRM.
• Communicate with supervising attorney, make recommendations, and updates.

Requirements:

• Basic knowledge or understanding of US immigration procedures.
• Sales skills
• Marketing skills
• Excellent oral and written communication skills
• Foreign language proficiency is a plus.
• Prior CRM experience
• Core hours: 9AM EST 5pm EST