Job Description:

• Automate repeatable triage workflows to help first-line teams respond faster and more consistently (e.g., alert enrichment, routing, correlation, and operational runbooks).
• Identify monitoring/alerting gaps and drive improvements in visibility and alert quality.
• Track reliability and availability across critical trading applications and their dependencies. Partner with users, development teams, and IT to pinpoint where service levels are degrading.
• Triage incoming alerts, issues, and escalations—assessing impact, urgency, and ownership.
• Determine when incident criteria are met, declare incidents, and act as Incident Commander.
• Coordinate responders and stakeholders; keep incident calls focused on facts, mitigation, and recovery.
• Maintain clear timelines, actions, and status updates throughout the incident lifecycle.
• Recover and stabilize systems using approved runbooks. Escalate cleanly through the defined support/development path when the issue exceeds documented recovery steps.
• Support post-incident review (PIR) follow-ups and recurring issue reviews.
• Ensure smooth handovers across EMEA, AMER, and APAC using a single global model: one incident standard and one handover process.

Requirements:

• Experience in production operations, SRE, NOC/command center, trading operations, or a comparable first-line technical role—ideally in a trading, financial services, or other latency-sensitive environment.
• Strong triage and prioritization skills: you can separate facts from assumptions under pressure and keep the response moving.
• Clear communication (verbal and written): status updates are understandable to both traders and engineers.
• Broad technical understanding (not just deep specialist knowledge): enough to collaborate effectively across domains and interfaces.
• Solid Linux and networking fundamentals, plus the ability to quickly interpret alerts, logs, dashboards, and symptoms.
• Working knowledge of common operational tasks across adjacent teams (application support, infrastructure, connectivity, data).
• Familiarity with incident and observability tooling (e.g., PagerDuty or equivalent, Jira Service Management or equivalent, Grafana, Prometheus, log search).
• Scripting/automation skills (Python preferred; Bash and Go are a plus), applied to triage, enrichment, routing, and correlation (not product code).
• Exposure to containerized/cloud-hosted production environments (Kubernetes, Docker, GCP) is a plus.