Responsibilities

• Own the global follow-the-sun support model and ensure coverage for assigned infrastructure applications and regions.
• Support a high volume of enterprise devices and application flows within a cloud-like environment.
• Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions.
• Collaborate with in-house application management systems to deploy and manage application delivery components using the systems relational data model.
• Control, monitor, and maintain services via graphical consoles and automation workflows.
• Address L2 escalations and support incident handling, escalation management, and operational follow-through.
• Improve operational processes through automation, scripting, and/or tooling enhancements.
• Provide strong technical documentation and knowledge transfer.
• Work in a virtual global team and collaborate with multiple site teams and supported SRE/engineering SMEs using tools such as Jive, Wiki, and SharePoint.

Qualifications

• Strong working knowledge of TCP/IP, with emphasis on TCP and IP fundamentals, plus HTTP and DNS.
• Comfortable performing system administration on Unix/Linux environments.
• Deep understanding of load balancing/application delivery principles and troubleshooting within production environments.
• Hands-on experience with one or more administrative/automation platforms and scripting languages such as:
  • Ansible, Perl, Python, PowerShell, or equivalent.
• Ability to manage multiple tasks and priorities in a high-pressure environment with frequent outage-handling/triage responsibilities.
• Strong time management and prioritization skills, including coordination across teams and time zones.
• Effective communication skills with both technical and non-technical stakeholders (developers, engineers, and remote team members).
• Ability and drive to learn new technologies quickly and stay integral to team delivery.