Position Overview

The Production Support Engineer will play a crucial role in maintaining the reliability and performance of trading platforms. This position involves working closely with developers, traders, and operations teams to troubleshoot issues and optimize system performance.

Key Responsibilities

• Monitor and support production trading systems to ensure high availability and performance.
• Troubleshoot and resolve production issues in a timely manner, minimizing downtime and impact on trading operations.
• Collaborate with development teams to identify and implement solutions for recurring issues.
• Conduct root cause analysis for incidents and recommend preventive measures.
• Develop and maintain operational documentation, including runbooks and incident reports.
• Assist in the deployment and release management processes for trading applications.
• Participate in on-call rotation to provide 24/7 support for critical trading infrastructure.

Qualifications

• Bachelors degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in production support, preferably in a financial services or trading environment.
• Strong understanding of systematic trading concepts and market operations.
• Proficient in scripting languages (e.g., Python, Bash) for automation and monitoring purposes.
• Familiarity with trading systems, order management systems, and execution platforms.
• Experience with incident management tools and monitoring solutions (e.g., Nagios, Grafana).
• Excellent analytical and problem-solving skills, with attention to detail.

Preferred Skills

• Knowledge of cloud technologies and DevOps practices.
• Experience with databases (e.g., SQL, NoSQL) and data analysis.
• Understanding of network protocols and system architecture in trading environments.
• Familiarity with Agile methodologies.