Job Responsibilities include:

• Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Work on automation projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
• Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

Preferred experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of experience in SRE, Production Engineering, Production Support or DevOps roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
• Exposure to cloud, CI/CD, Docker/Kubernetes or automation is highly valued
• Fluent in English is a must.