Sr eCommerce Project Manager

Location: US/Canada Remote (Quebec, Canada preferred)
Schedule: Full-time, with occasional travel (up to 20%)
Salary: Competitive and commensurate with experience

Company:

Our client is a rapidly growing digital consulting firm that empowers high-growth brands to scale through smart technology implementations and digital strategy. With a focus on Salesforce and Shopify ecosystems, they help businesses streamline operations, elevate customer experience, and unlock new revenue opportunities. Known for their entrepreneurial mindset and hands-on approach, the team thrives on delivering meaningful results across the eCommerce and CRM landscape.

Description:
Our client is seeking a Senior eCommerce Project Manager to lead end-to-end project delivery across multiple clients and platforms. This role requires a detail-oriented, bilingual project leader who can balance strategic oversight with tactical execution, ensuring every engagement is delivered on time, on budget, and with impact.

• Manage the full lifecycle of complex eCommerce and CRM projects, including scope, timelines, resources, and deliverables

• Lead client engagements across platforms such as Salesforce (Sales, Service, Marketing Cloud) and Shopify (including Shopify POS)

• Act as the primary point of contact for both internal teams and external clients, ensuring clear and proactive communication

• Apply appropriate project management frameworks (Agile, Waterfall, or Hybrid) based on the needs of each initiative

• Facilitate sprint planning, stand-ups, retrospectives, and steering committee meetings as needed

• Use tools like Jira, Confluence, Asana, G Suite, and Slack to manage documentation, tasks, and team collaboration

• Coordinate cross-functional teams across development, design, QA, and strategy to ensure alignment and execution

• Travel up to 20% of the time for client meetings, on-site workshops, or conferences

Qualifications:

• 5+ years of experience managing complex eCommerce or CRM implementation projects, ideally in an agency or consulting environment

• Proven track record delivering successful projects on Salesforce and Shopify platforms, including POS integration

• Deep familiarity with Agile, Waterfall, and Hybrid project delivery models

• Excellent verbal and written communication skills, both client-facing and internal

• Comfortable using modern PM and collaboration tools (Jira, Confluence, Slack, Asana, G Suite, etc.)

• Demonstrated ability to manage multiple projects in a fast-paced, high-growth environment

• Fluent in both French and English

Preferred:

• Proficiency in additional languages (Spanish, Italian, Portuguese, Mandarin, or Arabic)

• Experience working within a formal PMO or consulting practice

• Salesforce and/or Shopify certifications

• Previous work with Salesforce or Shopify Partner organizations

• Background in retail, luxury, or consumer goods industries

• Entrepreneurial or startup experience