Advisor/Implementation Analyst

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are seeking an Advisor/Implementation Analyst to join our growing Professional Services organization. In this role, you will play a key part in ensuring the customer's success by supporting them throughout the implementation process, from requirements gathering and configuration to training and adoption. You will act as a consultant, helping clients apply best practices in maintenance and reliability while ensuring the seamless deployment of the platform.

What You'll Do (Key Responsibilities):

• Implementation Support: Support platform implementations and integrated systems for both new and existing customers.
• Requirement Analysis: Gather and analyze client requirements to design optimal configurations tailored to their operational needs.
• Training & Workshops: Conduct workshops and user training sessions to drive product adoption.
• Deployment Activities: Participate in testing, deployment, and go-live activities, ensuring a smooth transition for the client.
• Documentation: Create comprehensive implementation guides, training materials, and technical documentation.
• Cross-functional Collaboration: Collaborate with project leads and various departments including IT, operations, maintenance, and procurement.
• Data Management: Support data migration, validation, and reporting setup to ensure system integrity.
• Continuous Improvement: Contribute to the evolution of our implementation tools and methodologies.

What We're Looking For (Qualifications):

• Experience: 2–5 years of experience in software implementation or consulting, specifically with CMMS, EAM, or ERP systems.
• Language Requirements (Mandatory): Bilingual in French and English. For French, a certificate of DELF (B2) or DALF (C1) is required.
• Consulting Mindset: A customer-first approach with strong communication, organization, and analytical skills.
• Technical Curiosity: The ability to learn complex systems and a high attention to detail.
• Project Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Bonus Skills and Experience (Nice to Have):

• Experience with computerized maintenance management systems.
• Fluency in Spanish is considered a strong asset.
• Understanding of accounting and procurement processes.
• Experience delivering customer training or professional workshops.
• Knowledge of BI tools such as Power BI.
• Familiarity with IoT or predictive maintenance concepts.

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package