Claim Assessor

We are seeking a Claims Assessor to oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost‑effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.

Responsibilities

Assess and validate dealer Warranty and Maintenance Plan, claims in line with company s Group brand standards.
Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
Monitor and control claim / repair quality and cost through ongoing validation and system based corrections.
Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
Support internal stakeholders through reporting, risk identification and audit activities.

Minimum Qualifications:
Motor Mechanic/Auto Electrician Trade Certificate
Master / Diagnostic Technician qualification
National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.