Tourism Destination Specialist (Namibia)

Tourism Destination Specialist Windhoek, Namibia

• Introduction:
• Our client in the Destination Management Industry is looking for energetic Destination Specialists to join the team in Windhoek, Namibia. As a Destination Specialist, your primary objective is to proficiently quote and strategize profitable tour products, catering to both existing and potential clients. This role demands a keen understanding of the market, adept sales skills, and efficient management of operational and financial aspects.
• Responsibilities / Duties:
• Sales:
• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent and supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.
• Operations:
• Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOCs.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups, tour series, and FIT booking.
• Compile welcome pack documents.
• Create co-pilots according to itineraries.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.
• Financial:
• Instruct debtors to raise invoices.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.
• Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers and products.
• Travel on educational and familiarizations trips.

Minimum requirements:

• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 4 years of Destination Management Company Experience.
• Tour plan experience.

Working Schedule:

• Enjoy a hybrid work setting, with the option to spend 2-3 days working from the office each week.
• You have the flexibility to start your workday as early as 10 am, while ensuring a full 8-hour workday.