Vehicle Warranties Sales Team Leader (6 month contract)

Vehicle Warranties Sales Team Leader (6-month contract) - Bryanston

Our client, a leader in short-term insurance, is looking for a Vehicle Warranties Sales Team Leader to join the team on a 6-month contract basis with the possibility to be employed permanently. You will be expected to sell as many quality policies and monthly premium as possible, each month, in a compliant and client centric manner; share experiences with the team as a way of developing expertise as a sales organization; constantly seek opportunities for the company to expand its customer base and take responsibility for the sales teams day to day activities, and skills, to optimize team performance to meet targets.

Minimum Requirements:

• Matric/Grade 12
• Two years previous experience as a Sales Team Leader in a short-term Personal Lines call centre
• Appropriate FAIS Qualifications, including Regulatory Exams (RE05) and Full Qualification
• Sound knowledge of Short-term insurance and the regulatory framework
• Fluency in English is essential plus one other official language

Key Responsibilities:

• To identify what specific skills and knowledge team members require to ensure they can deliver on the customer purpose.
• To map out a development path for each team member and Lead Warmers to close the skills and knowledge gaps indicated in the assessment above.
• To be a perfect example of a team member who behaves according to the company values.
• To agree a set of KPIs with each sales team member informed by the strategy for the specific campaign.
• To assist in the design of an effective sales process that optimizes each lead and the call centre.
• To effectively manage activities, morale and performance using the above.
• Specifically, in terms of Performance Management:
  • To know, understand and diligently implement all company standards and processes.
  • To foster a high-performance sales culture within the sales team.
  • To ensure that the team members clearly understand and achieve agreed KPIs.
  • To listen to calls and provide agents with on-call coaching, mentoring to address skills and gaps in knowledge and to plan for future development needs.
  • To assist team members with queries and obstacles to achieving standards as and when these are brought to your attention.
  • To hold regular team and individual meetings, as required, to discuss performance and to foster a team view of team targets.
  • To ensure that QA and Compliance standards are diligently maintained.
  • To ensure that the team has the operational infrastructure (e.g. technical equipment, software, stationery, furniture) to operate efficiently.
  • To manage resource capacity and assist with recruiting agents as required to address campaign demand.
  • Where KPIs are not being achieved, to provide coaching for improved performance and, where agents consistently under-deliver against the KPIs, to terminate services in a manner consistent with the prescribed laws and the companys values.
  • To document and keep records of all performance management and supervision activities.
• Infrastructure Management:
  • To report issues with facilities (e.g. equipment, desks, chairs) and technology (desktop, network, telephony and business applications) to support environments, follow-up to ensure resolution, and record down times.
• Job Outcomes:
  • Achieve sales targets by effectively growing the competence levels of the team members and managing the following deliverables.
  • Sales count per sales agent.
  • Premium sold per sales agent.
  • Supporting products sold per sales agent.
  • NTU rate per sales agent.
  • Quality Assurance measurements per sales agent.

Non-technical skills:

• Ability to work under pressure in a deadline/target driven environment
• Sales coaching Skills
• Motivational skills
• High Attention to Detail
• High Standard of Telephone and Email Etiquette.
• Professionalism aligned to company standards
• Excellent negotiation skills
• Administration Skills
• Time Management
• Excellent verbal and written communication skills.
• Computer literate
• Problem-solving
• Adaptability to change
• Stress tolerance
• Resilience
• Customer centricity
• Confidence
• Driven and motivated.
• Compliance and Rule Orientated
• Keen interest to learn and develop in the role
• Self-starter
• Strong work ethic
• Proactive
• Innovative
• Listening Skills
• Must be a positive team player

Values:

The line manager will be expected to operate in line with our company values:

• Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!
• Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
• Integrity: We always do the right thing, even when nobody is watching!
• Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grows, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.
• Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the us stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!