COE AND BUSINESS PROCESS MANAGER

Job Purpose

The role will be responsible for maturing the organization's process excellence,
innovation, delivery standards, and transformation initiatives to integrate process
management into the core business strategy, enhancing efficiency, customer
experience, and operational agility.
Collaborates with senior leadership across the STI to providing strategic
oversight and governance of business processes through a Centre of Excellence
(CoE), leading large-scale transformation efforts, fostering a culture of
continuous improvement, and ensuring that all processes & initiatives align with
the organizations long-term goals and regulatory requirements.

Design and execute methodologies to analyze and identify opportunities to
improve processes, practices, and procedures, uncovering opportunities for
innovation.
Lead a CoE for the design, implementation, and optimization of business
processes across the Group, leveraging best practice, ensuring alignment with
strategic objectives.
Oversee the shift from department and product-oriented processes to consistent,
standardized and optimized customer journey-centric processes.

Transformational Change Management (Change Management and
Communications)
Manage projects or substantial workstreams within a transformational change
program, ensuring integration with related projects; use structured change
management methodologies to build acceptance of change and to embed
desired culture and behaviors.
Develop and execute comprehensive change management strategies for major
IT , process & people change initiatives and organizational transformations.
Create and maintain a change management framework and train impacted
Teams on effective use to deliver change in a consistent manner.
Lead the development and execution of multi-channel Strategy Office
communication plans, ensuring clear and effective messaging to all
stakeholders.
Establish feedback mechanisms to measure the effectiveness of change
initiatives and communications.
Collaborate with HR and other departments to align Strategy Office changes with
broader organizational change efforts.

General Experience
10 or more years of progressive experience in Business Process leadership
roles (Essential); Strong background in change management, with demonstrated
success in managing complex organizational changes (Essential)
Managerial Experience
5 or more years in management position (Essential); Experience of planning,
managing and organizing resources within short / medium timescales within the
overall policy framework.