Banking Customer Relationship Manager

Introduction

A leading South African Payment Service Provider (PSP), is seeking a commercially mature and strategically driven Banking Customer Relationship Manager to join their team.

This role requires a resilient, execution-focused relationship leader with deep payments expertise and the ability to operate effectively within regulated financial environments.

Duties & Responsibilities

Managing and growing enterprise-level relationships with banking network partners to optimise transaction volumes and service delivery.

Developing and executing joint commercial strategies aligned to business objectives.

Leading complex, multi-party partnership engagements including negotiation with senior and C-suite stakeholders.

Supporting onboarding and integration initiatives in collaboration with internal teams.

Ensuring optimal settlement flows, risk alignment and payment infrastructure

performance.

Representing companies within the banking and financial services ecosystem.

Leverage performance data and market insight to inform commercial strategy and report on partnership outcomes.

Desired Experience & Qualification

Relevant tertiary qualification.

5-8 years account management experience within payments, fintech,banking or large digital wallet

ecosystems.

Strong knowledge of card networks,settlement flows, risk management and payment infrastructure.

Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C-suite stakeholders.

Established network within PSPs,acquiring banks, payment processors or financial institutions.

Proficiency in MS Office and data analytics tools.

Driver's license, and the ability to travel.

Fluent in English and a good understanding of Afrikaans.

Any additional language will be seen as beneficial.